FAQ

Points are earned wagering on eligible PROLINE and POOLS tickets purchased in-store during the Program Period. Codes associated with the purchase of eligible tickets can be input into the program website to earn points. Further details on how to earn points can be found here.

Yes, points will be earned with the purchase of PROLINE tickets at retail regardless of the type of bet or market chosen; points will also be earned with the purchase of a POOLS ticket at retail. OLG reserves the right to offer additional points based on wager type at its discretion.

No, only PROLINE and POOLS tickets purchased in-store are eligible to enter into the Points Program and earn points.

Points can only be redeemed on the program website for rewards made available by OLG or for contest entries. Points have no cash value.

Points can be redeemed directly for prizes made available by OLG on our rewards page, or by using points to earn entries in our monthly draw contest on the contests page.

No, once you have assigned entries into a draw they will remain in that draw until the end of the monthly contest period, which is the last day of the month at 11:59:59 pm ET.

All prize draws start on the first day of the month at 12:00:00 am ET and end on the last day of the month at 11:59:59 pm ET. See Contest Rules and Regulations for additional details.

No, points can only be used on the program website for prizes made available by OLG and for contest entries.

The Proline Points Program will automatically terminate on August 31, 2024, subject to earlier termination or extension by OLG in its sole discretion. Upon termination, points will automatically expire, as set out in the Program Terms. Participants will get a minimum notice of one month of any possible points expiry.

No, points earned though the PROLINE Points Program can only be redeemed for offers and prizes listed on the program website.

PROLINE tickets can be input into the website within 3 months of date of purchase. After that date, tickets will no longer be eligible to earn points.

Participants can enter up to 20 tickets purchased at retail per day.

Using your mobile phone, visit the enter tickets page and tap the mobile scanner prompt. You will be asked if you allow PROLINE Points access to your camera; if you select ‘Allow’, simply place the ticket barcode within the camera’s range to scan your tickets. Your scanned tickets will be automatically entered into PROLINE Points.

The mobile web scanner works with iOS and Android devices; please refer to the table below for device and browser compatibility requirements.

Device Type	Browser Name	Version
Android	Chrome	v59+ on Android only
Android	Firefox	v55+ on Android only
iOS	Safari	v12+

The PROLINE Points Program is intended to provide a great experience for retail sports customers and enhance the feeling of winning.

You can’t join the PROLINE Points Program unless you already have or sign up for a Winner’s Edge account. By signing up, you’ll gain access to PROLINE Points and have the option of staying informed on other exciting programs and offers such as news on the latest OLG contests, exclusive e-coupons, winning number emails, jackpot alerts, OLG newsletters and loads of other fun stuff customized to the way you play. Signing up only takes a couple of minutes, and it’s easy to change your account preferences or unsubscribe at any time.

Residents of Ontario 18 years of age or older are eligible to participate in the program. For more information, see the Program Terms.

Yes, it is free. No purchase is necessary to register for the PROLINE Points Program.

Eligible Participants must have a Winner’s Edge account in order to participate in the program. If an Eligible Participant does not have a Winner’s Edge account, the Eligible Participant must follow the instructions to register an account by submitting their name, email address, phone number, and date of birth on either the Winner’s Edge website or on the PROLINE Points Program website.

No, all customers who participate in the program have access to the same prizes and draws and earn points at the same rate. OLG reserves the right to offer personalized promotions as desired.

While you are required to separately sign up for the Proline Points program, if you are already a Winner’s Edge member, you can sign up using your pre-existing Winner’s Edge Credentials.

The email you’re using to sign up must already be associated with a Winner’s Edge account. Are you already receiving Winner’s Edge emails? Or maybe you’ve participated in an OLG Lottery contest in the past, or signed up to receive e-coupons? Then you already have an account! Simply log in with that account email and password and you’re ready to participate.
However, if you receive this message and you have not already signed up for a Winner’s Edge account, it is possible that someone else has signed up using that email address. An email address cannot be used by more than one person. If you believe this message is incorrect or require additional assistance, contact the OLG Support Centre at 1-800-387-0098 or via Live Chat.

You may have entered your email address or password incorrectly. Check that you haven't made any typos and that Caps Lock is off. Also make sure you haven't entered any spaces. If you continue to have an issue, go to the Forgot login page.

If you've already signed up for PROLINE Points or have a Winner’s Edge account and have forgotten your password, go to the Forgot login page.

If you have forgotten or no longer have access to the email address that you signed up with, contact the OLG Support Centre at 1-800-387-0098 or via Live Chat for assistance.

In order to maintain the integrity of the PROLINE Points Program, we are not able to physically enter a customer’s information or submit an entry on their behalf. OLG has no way of verifying the authenticity of the information provided or ensuring that the information entered is correct. You should be the only one submitting your personal information for a contest. If you are experiencing difficulties entering your information online, we suggest that you seek the assistance of a family member or friend.

No. If you have registered for OLG.ca, you will also need a Winner’s Edge account to participate in PROLINE Points, plus enjoy Winner’s Edge benefits like Jackpot alerts and winning numbers details.

To change your email address or phone number, you must log in with your current Winner’s Edge account credentials to update your profile.

Please visit the Contest and Rewards pages for prize information. Points can be redeemed for merchandise, gift cards, and other items as may be made available by OLG as set out on the Redeem portion of the site. Members may also redeem points to gain entry into monthly contests. See Contest Rules and Regulations for additional details on monthly contest prizes.

No, participants are not required to show tickets in order to claim or redeem contest prizes.

Contest Draw winners will be contacted within 3 business days from the end of the contest period. The winners are required to complete prize documentation and provide proof of identity (age and province of residence) before they are determined to be eligible. All winners must return any documentation, emails or calls within a specific time period to remain eligible to win a prize. For full details, check the Rules and Regulations.

No, there is no purchase necessary to enter the monthly Contests. For more information see the Contest Rules and Regulations.

Your reward will be sent immediately by email following the successful completion of the order.

Yes. Eligible members can order a maximum of 10 prizes under the “REWARDS” function per week from the selection of available prize redemption items. This limit resets every Monday.

No. Once you have completed your order, the transaction is final.

After logging in to your account, the amount of available points can be viewed in the top right of the page directly under the ‘Enter Tickets’ button.

Points expire automatically upon Program termination for any reason.
Points will also expire in the event of account inactivity as set out in Section 7.2 of the Program Terms. Account inactivity is defined as when, in a 12 month consecutive period, the member has both not redeemed any points nor earned any points in the Program.

Players can have a maximum of 250,000 points in their account. Any attempts to add more points beyond this threshold will not be successful until such time as the player’s account is reduced below the points limit.

Yes. Only the account holder can redeem earned points, but prizes can be shared with friends or family members with the account holder’s permission.

No, points are not transferrable between accounts.

No, cash cannot be used within the PROLINE Points Program.

If a confirmation email is not received, participants should contact OLG customer support:
LiveChat is available
Weekdays 8 AM to 7 PM (ET)
Weekends 8 AM to 5 PM (ET)
Or by phone at
1-800-387-0098
Weekdays 8 AM to 7 PM (ET)
Weekends 8 AM to 5 PM (ET)

Protecting the privacy and confidentiality of personal information is important to us. The collection, use and disclosure of personal information by OLG is governed by The Province of Ontario's Freedom of Information and Protection of Privacy Act. Please visit our Privacy Policy page for more information.
If you need further assistance or have questions that are not available on this help page, contact the OLG Support Centre and we’ll be glad to assist. For additional information, check the Program Terms for details.